If we take the initiative to do the right things in our business and our lives, our reputations will not suffer. Indeed, they will prosper. But counterproductive to this fact is that many people in our places of work have succumbed to the “comfort zone.”
Have we taken a ride on the reading railroad…without passing go…or collecting our $200?
Quantitative and scientifically rigorous research can often debunk long-held “traditional wisdom.” Modern “business-to-business” research measuring customer purchase choices, as well as sales force and individual salesperson effectiveness, has provided many of the biggest surprises. (more…)
SHL, in the SHL Customer Styles Contact manual allege that averaging percentiles is unacceptable psychometric practice. But no citation was provided. Their argument seems to be arcane, at best.
